Thank you for purchasing products and/or services from CoachNetwork Pty Ltd (ACN 124 456 908) (“CoachNetwork”). By completing this online purchase you agree to the following Terms and Conditions.

Registration, Confirmation & Delivery
1.    Your coaching sessions, registration at events and bookings for speakers can only be confirmed when payment is received in full. Your eBooks and other products purchased for download will be available for download once payment is received in full.  For products where delivery applies, your purchases will be shipped once payment is received in full.  

Coaching Sessions
2.    This clause shall apply to your investment in Coaching Services provided by CoachNetwork:
i)    Your coaching sessions will be provided in accordance with the plan purchased.
ii)    Your coaching session times will be arranged directly between you and your chosen coach.
iii)    You may call your coach between session times if you need coaching on an issue, or can’t wait to tell them about something great. Your coach will not bill for this additional time, but we ask that you respect their time and keep any extra calls brief (e.g. 5 minutes).  
iv)    You may message your coach via CoachNetwork during the week to a) share a win, b) clarify a point, c) have them review something, or d) request coaching on a particular issue.
v)    The Self-Coaching Form (SCF) will help you get DOUBLE the value from your coaching sessions.  It will take 5 to 30 minutes each week for you to reflect on what you have accomplished, what is yet to be done, and HOW you will use your coach in your next session.  Please complete this online form (online) no later than 24 HOURS before EVERY session.  If your form arrives on time, your coach will have a chance to review it before your session.  If it comes in late, whilst it will still be a valuable exercise for you, your coach will not have a chance to read it before your session.  If you haven’t completed your form at all, your coach will ask you to hang up and call back in 5 minutes after filling out the form.  Note: If you absolutely hate forms, then please discuss with your coach an alternative method to ensure you are well prepared for each session and therefore get the most value out of your coach.  
vi)    Your coach will ask you to identify what you will accomplish between one session and the next.  If the suggested actions are too much, say so.  If you want to achieve more, just ask.  Remember, your coach expects you to do what you say you’ll do — if something comes up, you agree to renegotiate with your coach rather than get to the next session with items not complete.  From time to time, your coach will also make direct requests, such as “Will you accomplish X by the end of the next session?”  Please feel free to accept, counteroffer, or decline.    
vii)    Please make your coaching a priority; after all, we are working on the things YOU have said are most important.  Sessions don’t carry over to the following week, and are not cancelable.  If you give your coach prior notice, they will offer you another time slot within their standard coaching hours in the same week — if available.  However, if you miss a session, you will be charged for the session.    

Events
3.    This clause shall apply to your investment in any Events provided by CoachNetwork:
i)    Your booking or registration for a CoachNetwork event entitles you to:
a.    attend the attend for which you have registered; and
b.    to receive a copy of any Materials relevant to the event.
ii)    If, for any reason the event location, dates or times are altered, we shall notify you in writing of such change.
iii)    Please ensure that you allow plenty of time to arrive before the sessions begin to ensure that the event can commence on time.  Your fellow event participants, the event presenter and supporting team will appreciate it!  
iv)    Please note that ensuring that you “get what you came for” is more important than our event finishing exactly on time.  For this reason, we may sometimes run a little over time if it means you’ll get better results.  We do of course respect your time and will therefore do our best to finish on time where possible.  
v)    At the discretion of an event presenter, an event Graduate Group will usually be setup for participants of an event, so that you can speak with other attendees and discuss your experiences in relation to the event and how it applies in your life.

Speaking Services
4.    This clause shall apply to your investment in any Speaking Services provided by CoachNetwork:
i)    The Speaking Services shall be provided in accordance with the package purchased.
ii)    Package pricing does not include travel expenses.  Where applicable, travel expenses shall be payable in addition to the speaking services package as mutually agreed between you and the engaged speaker.


Self Coaching Programme
5.    This clause shall apply to your investment in the CoachNetwork Self Coaching Programme:
i)    Your enrolment in the CoachNetwork Self Coaching Programme entitles you to complete any courses and exercises offered within the Self Coaching Programme during the term of your paid subscription.

Billing
6.    Billing is by credit card via our website in advance or via direct deposit into our bank account.

Seven (7) Day Cooling Off Period
7.    If you advise us by notice in writing to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it within 7 days of purchase that you do not wish to receive the services purchased, this agreement shall be terminated and we shall refund to you all monies you have paid to us under this agreement, less any amounts payable for services already received.  This cooling off period shall not apply to products.  

Disclosures
8.    You acknowledge:
i)    that neither we, any of our representatives or any person we engage to perform the Seminar Services (‘Relevant Persons’) is an investment advisor or licensed by ASIC or any other governmental authority to provide investment advice;
ii)    that the Relevant Persons do not purport to provide investment advice or operate an investment advice business (as defined in the Corporations Act 2001); and
iii)    we may pay commissions to third parties arising from your entering into this agreement.

Other Documents
9.    Subject to your rights under the Privacy Act 1988, you may be required to complete and deliver to us other documentation, including questionnaires.

Termination and Non-Refundability  
10.    You may terminate your coaching at the expiration of any of your prepaid packages.  Coaching goes for as long as you're getting great value for your money.  If you're not, we change something, or we stop!    Please note your coaching investment represents a commitment to coaching and to your goals.  As such, payment for your packages is non-refundable.  This is particularly true where the refund request is based on priorities changing or a lack of available time for your goals.      If you have paid several months in advance for your coaching, you may terminate the coaching at the end of any whole coaching month.  In this event you will receive a refund for the unused whole months.  However, please note you will be charged the standard monthly rate for the months used, as your discounted rate is no longer applicable.

11.    You agree that we have the right to terminate your coaching at any time if on more than one occasion you fail to be on time for your coaching sessions, fail to complete your promised actions/homeplay, or are late in payment.    

12.    Where any changes by CoachNetwork affect your ability to attend an Event we shall in the first instance agree an alternative location, date and/or time.  Where this is not feasible, we shall provide a refund and (a) we shall have no liability to you; and (b) you shall make no further claim against us.

13.    We may cancel an Event for any reason by written notice to you. We will also refund you the Investment you have actually paid to us within 10 days of giving you notice of cancellation. We shall have no further liability to you in respect of the cancellation (clause 17 shall apply).

14.    You acknowledge that you shall not be entitled, and shall not claim a refund other than by strict compliance with clauses 7 or 13. You further acknowledge that this is an essential term of this agreement on which we rely.

Intellectual Property
15.    We have all right, title and interest in all intellectual property used by us in providing our products and services (subject to the rights of the coaches, speakers and presenters) and all intellectual property we may develop as a result of the provision of the products and services.

16.    In providing the products and services to you, we do not transfer title to you in any intellectual property and title to all such intellectual property remains with us.

17.    You may not: (a) alter any of our intellectual property or the Materials; or (b) copy or reproduce the content of any of the products and services or the Materials; or (c) on sell the intellectual property or the Materials (‘IP’) or supply the IP to third parties.

18.    You authorize us to use any intellectual property created by us in providing the Products and Services for any purpose it may require, including, without limitation, marketing and promotions of our services.

Liability
19.    CoachNetwork works on the basis that you are fully responsible for your own life and decisions.  Coaches, Presenters and Speakers will offer suggestions, options, and coaching, based on their own life and professional experience, and will work with you to identify solutions to your problems, but any decision about a course of action is yours, and you accept full responsibility for such decisions.  You should carefully evaluate the consequences of various options, and decide accordingly.  CoachNetwork makes no representation, or warranty to you that any of the coaching methods, sessions, or activities will work for your particular circumstances and in no way guarantees any results.    

Agreement Not to Hold Liable, and Indemnity
20.    You acknowledge that the Coaching Sessions may be personally, emotionally, and physically challenging and that there may be occasions on which you will feel such challenges — including, but not limited to frustration, annoyance, and stress.  You agree to cancel any Session in the event that you are not well enough to continue.  You will not hold CoachNetwork liable for any loss or cost incurred by you (or any person related to or associated with you, including but not limited to your customers) in the event of mental, physical, financial, emotional stress, or distress (or other ailment or condition) caused either directly or indirectly in relation to the Products and Services.   You shall indemnify CoachNetwork in the event of any such claim, including but not limited to any claims made against CoachNetwork by any person related to or associated with you, including but not limited to your customers. Anything said by CoachNetwork — verbally or in writing — shall not be constituted to be advice of any kind, including, but not limited, to medical, psychological, legal, financial, counseling, business, or actuarial advice.    You warrant that you do not have a history of mental illness.  Further, you warrant that you are not currently undergoing therapy of any kind, or that if you are; you have obtained the express permission of your therapist to participate CoachNetwork’s Services.  If you cannot make these warrants, you have an obligation to inform your coach of any such history, or any past therapy sessions, so you can discuss if coaching is appropriate for your circumstances. If you begin therapy during your coaching, you agree to immediately obtain the express permission of your therapist to continue being coached, or you will cancel all future coaching sessions.     CoachNetwork reserves the right to terminate your sessions immediately, and without prior notice, if it is believed that therapy would be more appropriate for your situation than coaching.  (In such case you would receive a refund of the unused sessions).      

21.    We: (a) exclude all terms, conditions and warranties implied by custom, the general law or statute or which cause any part of this agreement to be void (‘Non-excludable condition’); (b) limit our liability to you for breach of any Non-excludable Condition to the total amount actually paid by you under this agreement; (c) limit our liability to you for any claim (whether arising in contract, tort or statute) for loss or damage suffered by you in relation to the performance of the Seminar Services to the total amount actually paid you under this agreement; and (d) excludes all liability for consequential damage (including but not limited to, lost revenue or lost profit) suffered by you in any way relating to the Products and Services or your exercise of rights under this agreement.


General
22.    All notices or other communications must be made to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .

23.    The non-exercise of or delay in exercising any power or right of a party does not operate as a waiver of that power or right, nor does any single exercise of any power or right preclude any other or further exercise of it or the exercise of any other power or right. A power or right may only be waived in writing, signed by the party to be bound by the waiver.

24.    Any provision in this deed which is invalid or unenforceable in any jurisdiction is to be read down for the purposes of that jurisdiction, if possible, so as to be valid and enforceable, and is otherwise capable of being severed to the extent of the invalidity or unenforceability, without affecting the validity or enforceability of that provision in any other jurisdiction.

25.    This agreement may not be varied except in writing signed by the other party.

26.    Should any provision of this agreement be held by a Court to be unlawful, invalid, unenforceable or in conflict with any rule, statute, ordinance or regulation the validity and enforceability of the remaining provisions will not be affected.

27.    This agreement constitutes the entire agreement between the parties. Any prior arrangements, agreement, representations or undertakings are superseded.

28.    This agreement is governed by the laws in force in the state of Victoria, Australia and the parties submit to the exclusive jurisdiction of the Courts of Victoria.